RETURN POLICY

 

RETURN INFORMATION

WE ADHERE TO A 45 DAY RETURN POLICY. IF 45 DAYS HAS PASSED SINCE YOUR ORDER WAS SHIPPED, WE UNFORTUNATELY CANNOT OFFER YOU A REFUND. 

WE ALSO ADHERE TO A 100% MONEY BACK GUARANTEE POLICY. IF YOUR PURCHASED PRODUCT IS DAMAGED OR DEFECTIVE, PLEASE CONTACT US FOR A REFUND.

IF YOU WISH TO RETURN YOUR PURCHASE, YOU MUST RETURN THE ITEM(S) BACK TO US IN IT'S ORIGINAL CONDITION. YOUR REFUND WILL BE PROCESSED AFTER THE ITEM IS RETURNED AND DEEMED IN SATISFACTORY CONDITION FOR REUSE. PLEASE NOTE: WE DO NOT PROVIDE RETURN SHIPPING LABELS. 

FOR YOUR PURCHASE TO BE AN ELIGIBLE FOR A RETURN, THE ITEM(S) MUST NOT BE ALTERED IN ANY WAY, MUST HAVE IT'S ORIGINAL SHIPPING LABEL, BE IN THE ORIGINAL CONDITION, AND IN THE SAME PACKAGING AS IT WAS RECEIVED.

UNFORTUNATELY, THERE ARE NO REFUNDS OR EXCHANGES ON UNDERGARMENTS  (INCLUDING LINGERIE, SWIMWEAR AND INTIMATE ITEMS) AND BEAUTY PRODUCTS DUE TO HEALTH AND SANITATION CONCERNS.

ALL DRESSES ARE FINAL SALE. (NO RETURNS OR EXCHANGES)

EXCEPTIONS & SIZING

BEFORE PLACING YOUR ORDER, PLEASE ENSURE THAT YOU ORDER THE CORRECT SIZE AS PER THE ITEM'S SIZING CHART. IF YOU ARE UNSURE, CONTACT US AND WE WILL ANSWER ANY SIZING QUESTIONS. 

TO INITIATE A RETURN, PLEASE EMAIL US WITH YOUR ORDER NUMBER, THE ITEM YOU WISH TO RETURN, AND YOUR PROOF OF PURCHASE. AFTER THIS IS VERIFIED, WE WILL REPLY WITH FURTHER DETAILS. 

PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER/WAREHOUSE YOU RECEIVED IT FROM. THEY ARE A SEPARATE ENTITY FROM OUR SALES/EXCHANGE DEPARTMENT AND YOUR PACKAGE WILL NOT BE RECEIVED, AND THEREFORE A REFUND CANNOT BE OFFERED.  

PARTIAL REFUNDS

ANY ITEM NOT RETURNED IN ITS ORIGINAL CONDITION, (EX. DAMAGED, MISSING PARTS, MISSING ORIGINAL PACKAGING) OR FOR REASONS NOT DUE TO OUR ERROR (THIS INCLUDES RETURN POSTAGE DELAYS), MAY BE SUBJECT TO A PARTIAL REFUND. PLEASE NOTE THAT ONLY SPECIAL CIRCUMSTANCES WILL BE SUBJECTED TO A PARTIAL REFUND.

REFUND PROCESS

ONCE WE HAVE RECEIVED YOUR ITEM, IT IS INSPECTED AND PROCESSED. WE WILL CONTACT YOU BY EMAIL NOTIFYING YOU THAT WE HAVE RECEIVED YOUR ITEM. AT THIS POINT YOUR ITEM IS STILL SUBJECT TO APPROVAL TO A REFUND, BASED ON CONDITIONS.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT WITHIN 7 BUSINESS DAYS.

IF YOU HAVEN’T RECEIVED A REFUND YET, PLEASE BE PATIENT AS RETURN TRANSACTIONS TAKE TIME TO BE UPDATED ON BANKING STATEMENTS. 

IF YOU STILL HAVE NOT RECEIVED A REFUND, CONTACT YOUR BANK. THERE IS OFTEN DELAYS IN PROCESSING TIMES AND YOUR BANK MAY BE ABLE TO NOTICE A PROBLEM IF IT IS NOT REFLECTED ON YOUR END. 

IF YOU ARE STILL HAVING ISSUES. CONTACT US

SALE ITEMS

SALES ITEMS ARE 100% FINAL SALE.

DISCOUNTED ITEMS ARE NON-RETURNABLE AND NON-REFUNDABLE. THIS DOES NOT APPLY TO DISCOUNT CODES.

EXCHANGES 

IF YOU WOULD LIKE TO EXCHANGE AN ITEM, WE CAN OFFER YOU STORE CREDIT, ONLY AFTER WE RECEIVE THE UNWANTED ITEM. THE CREDIT WILL BE EQUAL TO THE VALUE OF THE ORIGINAL PURCHASE. THE UNWANTED ITEM MUST BE RETURNED IN IT'S ORIGINAL CONDITION FOR REUSE AS STATED ABOVE.

SHIPPING TO US

TO RETURN YOUR PURCHASE TO US, CONTACT US HERE AND WE WILL DIRECT YOU WITH FURTHER SHIPPING INSTRUCTIONS. 

WE ARE NOT LIABLE FOR ANY RETURNED ITEMS LOST IN THE POSTAL SYSTEM. IF WE DO NOT RECEIVE YOUR RETURN, WE CANNOT ISSUE YOU A REFUND. IF WE RECEIVE ANY ITEM(S) IN A CONDITION OTHER THAN IT'S ORIGINAL STATE AS IT WAS DELIVERED TO YOU AS, WE CANNOT ISSUE YOU A REFUND.

NOTE: BY PLACING AN ORDER AND SUBMITTING PAYMENT ON OUR WEBSITE YOU FULLY UNDERSTAND AND AGREE TO THIS POLICY.