SHIPPING POLICY 

STANDARD INSURED WORLDWIDE SHIPPING IS $4.95 / €4.25 / £3.75

 

SHIPPING TIMES VARY BY REGION

TIMES ARE LISTED ARE ESTIMATES IN BUSINESS (WORKING) DAYS.

  • UNITED STATES: 5-14 DAYS 
  • CANADA: 7-16+ DAYS (CANADIAN CUSTOMS TEND TO HOLD SOME OF OUR ORDERS AT RANDOM, THIS EXPLAINS THE WIDE VARIANCE IN SHIPPING TIMES.)
  • MEXICO: 9-20 DAYS
  • UNITED KINGDOM: 7-20 DAYS
  • AUSTRALIA: 7-16 DAYS
  • MOST EU LOCATIONS: 7-20 DAYS
  • RUSSIA: 9-30 DAYS (DUE TO STRICT CUSTOMS PROTOCOL AT RUSSIAN BORDERS, SHIPPING TIMES ARE LONGER)
  • MIDDLE EAST: 9-20 DAYS 
  • SOUTH/EAST ASIA: 7-20 DAYS
  • SOUTH AMERICA: 14-30 DAYS

*Due to high volume, Shipping Times are subject to change during holiday season.

Standard Insured Shipping protects customers' orders against faults caused by the shipping carrier, and/or reasons unknown. If your order becomes lost*, delivered to an incorrect address and/or damaged while in transit, we will resend you the item(s) at no extra cost.

*An order is considered lost if no delivery was made after 60 days have passed since the order was shipped.

PLEASE DO NOT CONTACT US WITH SHIPPING CONCERNS IF YOU HAVE NOT RECEIVED YOUR PACKAGE INSIDE OF THESE STANDARD RANGES. ONCE YOU HAVE RECEIVED YOUR TRACKING NUMBER, YOU MAY USE THESE VALUES ABOVE AS GUIDELINES TO DETERMINE YOUR EXPECTED ARRIVAL TIMEFRAME. 

We are not responsible for shipping delays due to customs or to slow processing due to the destination's country mismanagement, therefore orders may arrive outside of the ranges listed above. An order is considered lost if no delivery was made after 60 days have passed since the order was shipped.

PLEASE MAKE SURE TO CHECK YOUR SPAM FOLDER SETTINGS TO KEEP OUR RESPONSES FROM THIS FORM OUT OF YOUR SPAM INBOX. 

 


ORDER TIMELINE


PAYMENT PROCESSING: ORDER IS PLACED ON OUR PAGE. ONCE YOUR INFORMATION IS SUBMITTED IT GOES THROUGH MULTIPLE SECURITY CHECKPOINTS AND YOUR INFORMATION IS VERIFIED AGAINST ANY FRAUDULENT/SUSPICIOUS ACTIVITY. FRAUDULENT ATTEMPTS WILL BE BLACKLISTED FROM ORDERING FROM OUR STORE.

ONCE PAYMENT IS PROCESSED, ORDER PROCESSING BEGINS.

TIME: INSTANT - 1 DAY

ORDER PROCESSING: YOUR ORDER IS SENT TO ONE OF OUR FACILITIES AND PACKAGED. A SHIPPING LABEL IS PRINTED AND ATTACHED TO YOUR ORDER. ONCE THIS STEP IS COMPLETE, YOUR ORDER IS PICKED UP BY OUR POSTAL SERVICE.

TIME: 2 - 5 DAYS [DUE TO CURRENT HIGH DEMAND, PROCESSING TIMES MAY BE INCREASED]

IN TRANSIT: AT THIS STAGE, THE PACKAGE IS SENT OUT FOR DELIVERY.  WE RECEIVE TRACKING INFORMATION FROM THE POSTAL SERVICE ONCE THEY HAVE THE PACKAGE REGISTERED IN TRANSIT. WE CAN EMAIL IT TO YOU UPON REQUEST.

TIME: 1 - 9 DAYS

OUT FOR DELIVERY:  YOUR PACKAGE IS NOW ON ITS WAY TO ITS FINAL DESTINATION AND WILL SOON BE OUT FOR DELIVERY AT YOUR LOCAL MAIL SORTING WAREHOUSE. KEEP IN MIND THE TRACKING NUMBERS ARE NOT UPDATED IN REAL TIME AND MAY NOT REFLECT THE CURRENT LOCATION OF YOUR ORDER. 

TIME: 1 - 15 DAYS

DISCLAIMER

PLEASE NOTE THE ABOVE LISTED TIMELINES ARE ESTIMATES DESIGNED TO GIVE YOU A ROUGH IDEA OF HOW OUR SHIPPING PROCESS IS CO-ORDINATED, AND ALL ORDERS HAVE SUBJECTIVE DELIVERY TIMES BASED ON GEOGRAPHICAL LOCATION. 

OUR PRODUCTS ARE NOT ALL LOCATED IN THE SAME WAREHOUSES. THIS MEANS THAT SOME OF YOUR PRODUCTS (IF YOU ORDERED MORE THAN ONE ITEM) WILL ARRIVE SOONER THAN OTHERS. PLEASE BE PATIENT AND WAIT FOR YOUR ORDER TO ARRIVE. 

NOTE: BY PLACING AN ORDER AND SUBMITTING PAYMENT ON OUR WEBSITE YOU FULLY UNDERSTAND AND AGREE TO THIS POLICY.

CONTACT

IF YOU HAVE ANY INQUIRIES, CONTACT US BY EMAIL AND PLEASE REFERENCE YOUR ORDER NUMBER IF APPLICABLE. 

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT US HERE